Terms & Conditions
OVERVIEW
This website is operated by Amazeam Mattress Sdn Bhd. Throughout the site, the terms “we”, “us” and “our” refer to Amazeam Mattress Sdn Bhd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Amazeam mattress Sdn Bhd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Amazeam Mattress Sdn Bhd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Malaysia.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@amazeam.com.
Term of Sales
Amazeam Mattress
100 Nights Trial & Return
We offer a 100-night trial for all of our mattresses. This means you can try the mattress for a full 100 nights in your own home before deciding if you're happy with your purchase. The trial period starts on the delivery of your mattress.
- If you are not fully satisfied with your mattress within the 100-night trial period, please email us at support@amazeam.com with your order number and the reason of returning and we will arrange a free pick up from your address.
- To be eligible for a return we only request that you first try your new mattress for at least 25 days before submitting a return request. It may take a few weeks for your body to adjust and realign to a new sleeping surface, and for the new mattress to break in.
- A full refund will be issued once the returned mattress has been received in a reasonably good condition.
- Refunds or exchanges may not be granted if the returned mattress is found to be damage and/or smudges, dirt arising from poor mattress care and / or external environment conditions. Although returned or used mattresses are never resold or resent to customers, we try our best to donate these mattresses to local charities that can provide a clean and comfortable bed to those in need.
- Any products delivered outside of Malaysia are not eligible for return.
- Any products offered free together with a mattress purchase (i.e. free pillows with a mattress) must be returned together with the mattress. If the free products are not returned as per their individual trial and return policy, their price (in effect at the time of your purchase) will be deducted from your refund. The free products will not be eligible for a return in exchange for a refund or any other form of compensation.
- Our 100-night trial is limited to the return of one (1) mattress per customer / household. If you order a new mattress after having returned or exchanged a mattress before, the 100-night trial will not apply on your next mattress order mattress. This applies to all new orders from the same customer or delivery address. Customers may be identified by customer name, delivery address, phone number, email address, or other means.
Important notes on East Malaysia return:
For customers in East Malaysia, you must arrange and incur all expenses in the cost of return to one of Amazeam’s listed warehouses in Selangor.
Refund Policy for Amazeam Mattress
Upon the arrival of mattress at our warehouse and upon inspection, Amazeam would initiate your refund. The refund will then be issued back to the bank account associated with your card or to the bank account you have used to purchase your Amazeam mattress. The steps to a product return are as follows:
- Send a WhatsApp message to +6018-2962128 by providing relevant information and reasons for returning. The information that must be included in the message is stated below:
- Name
- Reachable contact number
- Order number
- A proof of purchase
- A clear photo of mattress condition
- Available pickup time
- Allow 3 to 5 working days for the entire communication process of our confirmation of your refund to take place.
The Amazeam Pillow
30 Nights Trial & Return
We offer a 30-night trial for our pillow. This means you can try the pillow for a full 30 nights in your own home before deciding if you're happy with your purchase. The trial period starts on the delivery date of your pillow.
- If you are not fully satisfied with your pillow within the 30-night trial period, please email us at support@amazeam.com with your proof of purchase (i.e. order confirmation email) to submit your return request.
- To be eligible for a return we only request that you first try your new pillow for at least 7 days before submitting a return request, as it can take some time for you to adjust to a new pillow.
- Pillows must be returned wrapped in the original plastic or any suitable plastic that can protect it from dirt and damages.
- An administration fee of RM20 per item will be charged for the shipping cost.
- A full refund will be issued once the returned pillow has been received in a reasonably good condition.
- Refunds or exchanges may not be granted if the returned product is found to be damaged or affected by mould, stains, smells or bed bugs etc arising from poor product care and / or external environment conditions. Although returned or used pillows are never resold or resent to customers, we try our best to donate these pillows to local charities.
- Any products delivered outside of Malaysia are not eligible for returns or exchanges.
- Our 30-night trial is limited to one (1) pillow per customer / household. If you order a new pillow after having returned pillows before, the 30-night trial will not apply on your next pillow order pillow. This applies to all new orders from the same customer or delivery address. Customers may be identified by customer name, delivery address, phone number, email address, or other means.
Contact Us
If you have any questions or concerns on our home trial policy, or would like to initiate a return request, please email us at support@amazeam.com or Whatsapp us at 018-2962128.
Referral Program Terms & Conditions
The Amazeam Referral Program (the “Program”) by Amazeam Mattress Sdn. Bhd. (“Amazeam") allows individuals (“Amazeam Advocates”) to earn approved commissions by referring friends to purchase a Amazeam mattress. To participate, you must:
- Agree to the Terms & Conditions, and
- Register for the program
- Be a Amazeam Customer
How to Earn Your Commission
When you sign up to become a Amazeam Advocate, we’ll generate a unique link assigned only to you. You can post it on social media or email it to your friends. When a friend clicks on it, the link will lead them to the Amazeam website (amazeam.com). If the friend completes a purchase, the Amazeam Advocate is notified. After 100 days (to ensure the friend is happy with and is not returning the mattress), the Amazeam Advocate will receive 5% the price of the mattress product the friend purchases, sent through PayPal.
A Amazeam Advocate will earn a 5% commission if,
- A referred friend clicks on the Amazeam Advocate’s referral link, and
- The referred friend completes a Qualifying Order within the same browsing session in which they clicked the referral link.
The Amazeam Advocate may not take the role of the referred friend, but can log into the Amazeam Referral Portal at any time to track all commissions.
Qualifying Order
A Qualifying Order is order of Amazeam Mattress and cannot be returned for a refund. If the mattress is returned for a refund, the commission payment is forfeited. Amazeam reserves the right to cancel a Qualifying Order if placed fraudulently.
Commissions and Payouts
Commissions are earned for any referred Qualifying Order and are either approved or denied within 100 days of when the Qualifying Order is placed. A 5% commission is earned for each approved Commission and is processed through PayPal to the Amazeam Advocate’s linked PayPal account. Payments are made through PayPal only. If the Amazeam Advocate did not link a PayPal account during registration, they can enter it by logging into the Advocate Portal.
Sharing Referral Links
Referrals should only be used for personal and non-commercial purposes to friends who will appreciate receiving these messages. Referral links should not be distributed to recipients who do not have a personal connection to the referrer (such as coupon websites).
Termination and Change
Amazeam may suspend or terminate the Referral Program or a user’s ability to participate in the Advocate Program at any time for any reason. Requirements and incentives may also change at any time. Amazeam reserves the right to review and investigate all referral activities and cancel or modify referrals if activity is deemed abusive or fraudulent. Commissions earned as a result of fraudulent activity are null and void.
Limitations
There is no limit to the number of commissions each Amazeam Advocate can earn.
Updates to the Terms
Amazeam reserves the right to update these terms at any time without prior notice. Continued participation in the Referral Program after any modification shall constitute consent to such modification. If the modified terms are not acceptable, the only recourse is to stop sending referrals or participating in the Referral Program.
Entire Agreement
This Agreement constitutes the entire agreement between the parties with respect to its subject matter and constitutes and supersedes all prior agreements, representations and understandings of the parties, written or oral.
If you have enquiry, please feel free to contact support@amazeam.com.