Warranty

The Amazeam Mattress

Amazeam mattress is covered by a 10-year limited warranty (the “Warranty”) from the date of delivery. This Warranty is not transferable and covers only the original purchaser who continues to be the current owner of the product.

This Warranty covers:

  • Deterioration causing the mattress to have a visible indentation greater than 1.5 inch or 38 millimeter that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or base. Normal wear requires that a purchaser’s mattress be continuously supported by a matching, solid foundation, base, or frame substantial enough to support the mattress.
  • Any physical flaw in the mattress that causes the foam material to split or crack, despite normal usage and proper handling.

This Warranty does not apply to and excludes:

  • Individual comfort preferences such as firmness, texture and feel etc.
  • Physical abuse, improper use or abnormal use such as prolonged sitting on the mattress’ edges, bending, folding, standing or jumping on the mattress resulting in damage to its structure and / or cover material, including but not limited to cuts, tears, burns, stains, or soiling.
  • Damage caused by using an improper base or foundation to support the mattress. Examples include a net type bed frame, a foundation of a different size or an uneven surface that provides inadequate support to the mattress etc.
  • Deformity or damage to the mattress cover caused by washing, drying or high temperature treatment and resulting in shrinkage or a change in shape.
  • Damage such as mould, discolouration, smells or bed bugs arising from poor mattress care and / or external environmental conditions.
  • Non-domestic use of the mattress.
  • Odour (some of the materials used in the mattress have a natural odour).
  • Minor manufacturing discrepancies or cosmetic flaws, such as slight uneven stitches.
  • Mattress dimensions within the accepted tolerance of ±2cm on the quoted size.
  • Usage outside of Malaysia.

 

Should you wish to submit a claim covered under this Warranty, please get in touch with us at support@amazeam.com or +6018-2962128.

In case an identical mattress model or material is not available for a replacement, Amazeam reserves the right to substitute a comparable model or material, and any price difference shall be borne by the customer.

Repaired or replaced mattresses or mattress covers are subject to the same Warranty as the original mattress, such that its warranty term begins on the delivery / collection date of the original mattress that was purchased.

The Amazeam Pillow

Amazeam pillow is covered by a 2-year warranty (the “Warranty”) from the date of delivery. This Warranty is not transferable and covers only the original purchaser who continues to be the current owner of the product.

This Warranty covers:

  • Defects of a structural or manufacturing nature, including structural flaws in the pillow causing the foam materials to split or crack, despite normal usage and proper handling.
  • Deterioration resulting in a visible indentation or sag of 1.5 inch (38 mm) or larger when no weight is applied onto the pillow.

 

This Warranty does not apply to and excludes:

  • Individual comfort preferences such as firmness, texture and feel etc.
  • Physical abuse, improper use or abnormal use such as prolonged excessive weight applied on the pillow beyond regular use, bending, folding, sitting or jumping on the pillow resulting in damage to its structure and / or cover material, including but not limited to cuts, tears, burns, stains, or soiling.
  • Deformity or damage to the pillow cover caused by washing, drying or high temperature treatment and resulting in shrinkage or a change in shape.
  • Damage such as mould, discolouration, smells or bed bugs arising from poor product care and / or external environmental conditions.
  • Non-domestic use of the pillow.
  • Minor manufacturing discrepancies or cosmetic flaws, such as slight uneven stitches or minor cracks or bubbles which is naturally form during production.
  • Pillow dimensions within the accepted tolerance of ±2cm on the quoted size.
  • Usage outside of Peninsular Malaysia.

 

Should you wish to submit a claim covered under this Warranty, please get in touch with us at support@amazeam.com or +6018-2962128.

For the duration of the Warranty period, Amazeam will, at its discretion, repair or replace a defective pillow or pillow cover for free.

In case an identical pillow model or material is not available for a replacement, Amazeam reserves the right to substitute a comparable model or material, and any price difference shall be borne by the customer.

Repaired or replaced pillows or pillow covers are subject to the same Warranty as the original pillow, such that its warranty term begins on the delivery / collection date of the original pillow that was purchased.

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